Warranty & Returns Policy


At Cardio Online we are committed to providing you with products and brands of the highest quality.  Many of our stocked brands have warranty policies in the event of a defective or damaged product. Should you encounter an issue with your item that you believe falls within you products warranty policy, please contact our Customer Support team at support@cardioonline.com.au so that we may assist with arranging the warranty claim with the manufacturer.

In order for us to assist you, you will need to provide us with your proof of purchase (Invoice/Receipt).

We also require evidence of the defect in order to initiate the warranty process. This should be a photo image or brief video clip of the product showing the defect.

Please refer to the warranty policy that shipped with your product for further information.


Our policy lasts 14 days from the date your product was purchased. If 14 days have gone by since your day of purchase, unfortunately we can’t offer you a refund or exchange. 

We will accept returns should the item be faulty or damaged prior to you receiving the goods. We will not accept returns for goods damaged in your care. 

To be eligible for a return, your item must be unused and in the new condition that you received it. It must also be in the original packaging. The box must be in original condition and unmarked. The contents of the box must be in original condition and unmarked. We will require photo evidence of this prior to a return being made under our free returns policy. 

Returned items must be shipped back to the warehouse from which it was originally shipped. Contact our customer service team at support@cardioonline.com.au to begin the returns process and identify where the return should be shipped too.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refunds will not be issued in the following instances:

  • You change your mind or no longer want the item
  • Found the item at a cheaper price elsewhere
  • Chose the wrong size or colour
  • The item was damaged in your care

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@cardioonline.com.au.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@cardioonline.com.au and our customer service team will begin the exchange process.

Shipping of Returns

As a provider of outstanding customer service, we can arrange for your item to be returned to us, including arranging for shipping. However, please note that if you receive a refund, the cost of return shipping will be deducted from your refund. We will inform you of the shipping cost prior to initiating the return process.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.