We at Cardio Online understand that buying fitness equipment sight unseen can be unnerving. To help alleviate any concern and give you 100% confidence that we do in fact have the best products available, Cardio Online offers an unprecedented 14 day trial period on all of our York Fitness equipment. If you are not completely satisfied with your product we will refund your purchase amount, no questions asked. All the customer is responsible to pay is a 15% restocking fee and the Freight associated with returning the item to our supplier Boyle's Fitness within the 14 day trial period.
Our supplier Boyle's Fitness requires that you keep the packaging to facilitate a return if necessary. All returns will need a Return Merchandise Authorization (RMA) number. Any returns that arrive back to Boyles without an RMA will be refused. All RMA numbers must be requested within the 14 day window, from time of delivery. To obtain a Return Merchandise Authorization (RMA), contact Cardio Online at email@example.com. We will credit your purchase immediately upon receipt of the returned item with an RMA.
Refused shipments and products being returned without the original packaging are subject to a 15% restocking fee + freight charges. Customers will additionally be responsible for any freight damage if not properly packaged.
Cardio Online and our supplier Boyle's Fitness are not responsible for any disassembly or removal of the product from the home.
The customer is responsible for the repackaging of the equipment and removal from the home in the original packaging. Our supplier Boyle's Fitness is only obligated to pick up products being returned from your driveway, garage, curb side, etc.
Our supplier Boyle's Fitness reserves the option to repair or replace the defective product with a product of equal or better features and functionality. A replacement part or product may be new or refurbished. While we try to complete service as quickly as possible, we are not responsible for delays caused by factors beyond our control, including but not limited to manufacturing delays, delays caused from shipment of parts to a service facility or acts of God.
Cancellations. If an item is cancelled before it ships, a full refund will be issued to the customer of all charges. However, if the item has already left our facility, and is in transit, the customer will be charged a non-refundable 15% re-stocking fee. Even if you don’t have a tracking number yet, it’s still possible that your item was physically shipped from our warehouse, and the 15% re-stocking fee will still apply.
To process a replacement or return, please contact Cardio Online at firstname.lastname@example.org and we will assist with your replacement or return request.