Why Choose Cardio Online?

You’ve clicked on this page because you’re smart…

How do we know that?

Easy.

You’ve come here because you need top quality fitness equipment and you want to know whether we're the place that will deliver what you want in return for your hard-earned money. 

That makes you smart because you’re not going to spend your cash on just any piece of fitness equipment. We get the feeling you want to invest in the best quality fitness equipment in Australia.

And we’ll (not so humbly) tell you, we believe Cardio Online is the perfect choice for your fitness equipment purchase.

In fact, we’ll give you 8 knockout reasons why we think you should shop with us and not one of our competitors.

I’ll get to those 8 reasons in just a moment.

First up, who the hell are we and why should you listen to us?

My name is Tristram and I'm the Managing Director of Cardio Online.

I've been around the fitness world for years and I've partnered with some of the best brands in the world to bring high-quality, world-class fitness gear direct to homes, gyms and PT studios across Australia.

Like we said, there’s 8 reasons you should choose Cardio Online for your next fitness equipment purchase. Let’s cover off the first now...

REASON #1: 100% customer satisfaction GUARANTEED (if you’re not happy then neither are we – simple as that)

We’ll bend over backwards to ensure you are 100% happy and satisfied with your order and our world-class customer service.

We want you to rave about your experience with us to your friends and family.

But we know that’ll only happen if we treat every customer like you’re the most important customer in the world. And you are!

Without you we wouldn’t be in this business. We’ve only got to where we are today by treating our customers to a level of service, you’ll rarely find online.

We’ll literally bend over backwards to ensure your online shopping experience with us is one you’ll shout about to your neighbour or mates at work.

See, we’re not one of those big box stores or marketplaces with a multi-million marketing budget. We’re a small Aussie business. Every single potential customer that hits our website is precious to us (that includes you).

So, again, we’ll do everything we can to make sure you’re over the moon with your Cardio Online shopping experience.

But let’s move on to reason number two…

REASON #2: Five-star customer support. We’re just an email, phone call or live chat away. We’re here to help you day or night

Let me tell you straight up…

We’re ‘officially’ around to support you and help you out with your questions and queries between normal business hours (Mon to Fri, 9am to 5pm).

But just between us…our team is normally up and about at ungodly hours helping our customers choose the right piece of equipment or fielding a service request.

We understand a lot of our customers are busy individuals.

Sometimes, you’ve only got time to peruse our website when you’re sitting down on the couch, chilling out after a hard day at work (maybe with a cold beverage in hand).

Good news is, we rarely switch off.

If you need a hand with anything. If you’ve got a question. Just tap on the live chat widget (at the bottom right of screen), email us (sales@cardioonline.com.au)... or call us on (07) 3040 0660.

Two reasons down…here’s the third…

REASON #3: 14 day return policy (shop with confidence)

We’re so confident you’ll love your Cardio Online product that we offer a 14 day return policy.

In the highly unlikely event you’re not completely satisfied with your purchase inside those first 14 days, and the product your ordered remains in the same as-new condition it was when it was sold to you, then we may (under our discretion) accept a refund request.

If you’d like to take advantage of our money back guarantee, please contact us within 14 days of receiving your order. If we accept your request we will send you a return authorisation number.

We will refund the purchase price (less any shipping charges) once we inspect and accept the product.

We reserve the right to refuse any refund if the returned product is different in any respect to the product delivered, shows any signs of misuse, or is returned to us without following our return policy.

If we reject the product returned to us, we will send it back to you at your cost.

All return postage costs for items posted back to Cardio Online for change of mind are at the customer’s expense.

 

REASON #4: We’re crazy-competitive on our prices with our Price Match Guarantee. If you see a product on Cardio Online cheaper elsewhere, contact us and we’ll see if we can work out a deal

That doesn’t mean we’ll always beat the competition on price.

Some of the big-name stores bulk up big time on products. We’re still competitive…but may not have the margin to beat them.

That aside, our prices are easily some of the best value you’ll find online.

Plus, when you bundle several items together, we’re more than happy to chat about a bundle discount

Hit us up and we’ll chat more about price (you can open the chat widget at the bottom right of screen and start a conversation).

REASON #5: We offer Free Shipping to 99% of Australians, and yes most of you regional Aussies are included!

How is that possible you ask?

We we've partnered with one of the largest networks of freight depots in the country with over 160 depots nationwide!

So even for those super heavy items (like pin-loaded strength machines that weigh 400 kg), we can often provide our customers with Free Shipping to their doorstep.

For the folks in regional areas, we can ship your order to the nearest depot and having them complete the delivery locally, saving you hundreds in shipping fees!

Find yourself at checkout and see a shipping fee? Reach out to us and we'll see if there's a better option, like free shipping to a nearby depot and collecting from there

REASON #6: Every product you buy from Cardio Online is covered by a minimum 6-month local warranty and in many cases well over 12-month!

Nothing worse than buying something online and it’s faulty, right?

We feel ya!

That’s exactly why every item we stock is covered by a minimum 6-month warranty, most are covered by 12-months and some are even covered by a RIDICULOUS 10 year warranty!

If the product you ordered from us doesn’t work right, simply let us know and we’ll get it fixed for you under warranty.

Or if we can’t have it fixed, we’ll provide you with a replacement item as soon as possible.

Nearly there, here’s reason no. 7…

REASON #7: Safe and 100% secure checkout. Your private details will never be shared

Our shopping cart is fitted with SSL encryption.

What the hell does that mean, you ask?

Well, that simply means all your data is 100% secure when you shop on the Cardio Online website.

We don’t save or share any of your payment details. Nor are those precious details stored anywhere on our website.

So, there you have it. There are our seven big reasons on why you should buy all your sim goodies from us and not the competition.

Remember, we always happy to chat with you at any time.

Lucky last...number 8...

REASON #8: The price you see is the price you get. No hidden fees, it really is that simple

Would you believe it, some of our competitors are trying to trick our valued customers (including you)!

 they tack an extra 10% for GST and often whack you with a shipping fee as well!

And if you try and return a product, they charge you a 15% restocking fee!

Well I'll proudly tell you now that we don't play those games here.

We stand by our customers and we're genuine. What you see is what you get.

Our prices are all inclusive of any taxes

No last minute fees during checkout.

No nasty restocking fees for returns.

 

Thanks,

Tristram 'creating happy customers daily' Coffin

Founder and fitness equipment guru

Cardio Online

(07) 3040 0660

 

Dispatch Timeframes

We strive to dispatch orders as quickly as possible, that's why we provide Next Day Dispatch on the majority of orders. Orders generally take 1-2 business days to clear from our warehouse, with 95% of orders dispatched within 1 business day. However some products require additional packing and handling prior to dispatch and therefore take longer to process. These can include:

• Boxing bags - boxing bags are made to order and filled prior to dispatch. Due to the additional time required to fill bags, there may be a backlog of orders being processed. Consequently, delays in dispatch may occur during peak times (eg. Black Friday, pre-Christmas)
• Heavy items - Bulky items and large orders are required to ship on pallets and often require additional packing prior to dispatch. 

Shipping Timeframes

Shipping time frame will vary depending on your location and the items you have ordered, but a general range is 1-7 business days from dispatch. Capital city metro areas can generally expect shipping times between 1-3 business days. Inner regional metro areas can expect shipping times between 3-5 business days. Shipping to outer regional areas can expect shipping times between 5-14 business days. 

Free Shipping

Our Free Shipping policy applies to most orders over $100 however charges will apply if shipping to more remote locations or if delivery requires a greater level of involvement by the courier eg. provision of a tailgate truck. If your order meets these criteria, we guarantee Free Shipping direct to your door with our "Leave Safe Home Delivery" option.

All deliveries are to curbside only eg. garage or front door. Due to courier regulations and rules, delivery operators are not allowed to transport items beyond the front door.

If you require assistance in transporting your product into the house, upstairs or similar, please contact us prior to delivery and we will happily arrange for assistance from our national network of third party specialist handymen. All handymen are vetted by us to ensure only the highest level of customer service and professionalism is provided.

A number of our products are heavy and bulky items, and as such there are some restrictions to our Free Shipping policy. For items over 40kg, these restrictions are as follows:

- Items over 40kg are shipped on pallets and therefore come under additional courier restrictions. Consequently, we are only able to provide Free Shipping of palletised orders to commercial addresses or to the nearest depot.

- Delivery of palletised orders to residential addresses are subject to an additional service fee from our couriers for the provision of heavy duty tail-gate trucks and associated extra labour.

HEAVY AND BULKY ITEMS (PALLETISED)

The receiver will be contacted prior to delivery to arrange a suitable delivery date and time. Deliveries are scheduled for either an AM or PM slot on any given day.

This service utilizes power tailgates with two-man crews or crane trucks when required and this is included in the quoted price. All goods in excess of 40kg in weight are palletised.

Delivery is to front car port, driveway, doorstep or wherever practical depending upon site access. Drivers are not permitted to move item(s) within the residence or around the property due to OHS reasons. Please contact us at the time of your order to arrange for our in-home set-up and installation service.
This service assumes reasonable and safe access to the site is available. Overhanging trees, steep driveways, unsealed driveways, narrow driveways or streets or an unforeseen obstruction may deem the delivery unavailable.

If your delivery address is a regional postcode, please contact us to see whether the Residential Delivery option and/or our in-home installation service is available in your area. If the Residential delivery option is unavailable, we will ship to the nearest depot or alternative commercial address.

"LEAVE SAFE" HOME DELIVERY

This service is available Australia wide for consignments containing individual item(s) less than 40kg in dead weight.

In utilizing this service the sender is acknowledging the carriers right to leave the goods at the recipients site without obtaining a POD signature. Where the item is left will be at the discretion of the driver. If the receiver happens to be home a signature may be obtained by the driver.

For Leave Safe Home Deliveries, you cannot request the driver to ring customer prior to delivery. They simply will not call your customer because in booking this job, you are authorizing the driver to leave the goods in a safe area if your customer is not at home. If you would like us to call your customer prior to delivery, you will need to book a standard home delivery.

Freight Warranty: For those customers with freight warranty, your freight is still covered whilst in transit for loss or damage. If your consignment is lost or damaged after confirmation of leave safe ("Driver POD" or system "Delivered" status) then your freight warranty coverage is void.

OTHER DELIVERY TERMS & CONDITIONS

Freight costs vary for each buyer depending on their post code/location.

Deliveries cannot be sent to a post office box as we do not use Australia post.

Couriers can only deliver Mondays to Fridays, 9:00 am to 5:00 pm only. Delivery windows are for AM or PM delivery.

We are unable to take requests for deliveries on specific days or specific times of the day. Delivery timing is at the sole discretion of the courier and can be subject to many factors making such requests impossible to meet.

Delivery charges are quoted as “curbside delivery” which means as close to your premises as practical for a truck and to the ground floor.

Larger items and pallets must have someone home to help unload. Due to WH&S regulations, courier drivers cannot be forced into lifting items over 20kg. If you require assistance in this regard, please contact us to arrange for a specialist handyman to transport your product into your desired location. We also offer our in-home installation service.

It is your responsibility to advise us:

If someone will be available to sign for delivery.

 

If there somewhere safe it can be left if no one is home (e.g. around the back of the house)

 

If the address is a business address. If so we will require the information regarding the business hours and the name of the building.

 

If you say you will be home and miss the delivery, you will be required to pick up your delivery from the freight companies depot. Alternatively, we can arrange a re-delivery however this will incur a charge depending on the size of your order.

 

We cannot advise you the exact day and time delivery will occur however, we will email you the tracking details and the freight company contact details and they can provide you a better estimation of the time.

 

If you request that the freight company leave a card and return your order to depot in the instance that you are not home, you will be charged a fee if you request re-delivery.