We understand that purchasing items online can sometimes seem like a risk, After all you can't see the product in the real and you can't touch it.
At Cardio Online you can shop with confidence and risk-free, knowing that you're covered by our 100 Day Money Back Guarantee.
We want you to love your fitness equipment. If you’re not completely satisfied, you have up to 100 days from date of purchase to return it for a full refund of your order — no questions, no hard feelings.
To qualify, your product must be:
In new, undamaged, and fully working condition (no scratches, dents, or signs of wear).
Returned with its original packaging and boxes, or delivered in a way that ensures safe transport.
Returned at your expense, unless otherwise agreed.
The cost of shipping, and installation are non-refundable. These costs cover the handling and logistics of your order and are not included in the refund.
Once your product is received by our warehouse and inspected, we’ll issue your refund promptly via your original payment method.
To initiate a return under this policy, you must email us at info@cardioonline.com.au and provide clear evidence that your item meets the return criteria.
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| Return window | 100 days | Approval based | No returns (Harvey Norman Online®) | 14 days | 30 days | 14 days | 14 days |
| Cancellations | No fee | 15% fee | Not stated | 10% fee | No fee | Cancellations not accepted | No fee |
| Item condition | As-new condition, original packaging | New, unused, not assembled | No returns | New condition only | Unopened or unboxed (20% fee) | Not assembled or used | New condition in original box |
| Restocking fees | No fee | 15% | No returns | 10% | 20% | 15% | No fee |
| Change-of-mind returns | 100 Day Money Back Guarantee | Claim required, not guaranteed | No returns | Limited to core brands only | Limited, with conditions | Limited, with conditions | Yes |
| Return shipping booking | We organise return shipping for you | Customer organises | No returns | Customer organises | Customer organises | Customer organises | Customer organises |
| Original delivery/shipping fee | 100% refunded | Not refundable | No returns | Not refundable | Not refundable | Not refundable | Not refundable |
| Return shipping cost | Paid by Customer | Paid by Customer | No returns | Paid by Customer | Paid by Customer | Paid by Customer | Paid by Customer |
| Original installation fee | Not refundable | Not refundable | No returns | Not refundable | Not refundable | Not refundable | Not refundable |
Note: Comparison based on publicly available return policies as at 9/02/2026. Policies may change. Customers should refer to each retailer’s website for full terms.