As soon as you place an order, you’ll receive an confirmation email. This confirms we've received your order and have an authorized payment from you to begin processing.
Please check all details such as shipping address and receiver contact number are correct.
Let us know as soon as possible if you notice any issues, failure to notify us promptly can result in significant delays in your item being delivered.
We aim to process 95% of orders within 48 hours however during busy periods this can extend. Please allow 1-2 business days for us to properly accept and confirm your order before sending it off to be packed and prepared for shipment.
If for any reason it will take longer than expected to ship your order, we will call & or email you immediately.
Once confirmed, your order will be packed and prepared to ship out from the warehouse. The handling time on your order depends on the size, weight, and shipping method.
The specific handling time for each vendor and product is listed on their respective product pages.
Shipping time frame will vary depending on your location and the items you have ordered, but a general range is 1-7 business days from dispatch.
Capital city metro areas can generally expect shipping times between 2-5 business days.
Inner regional metro areas can expect shipping times between 3-8 business days.
Shipping to outer regional areas, WA, NT and Tas can expect shipping times between 7-12 business days.
Small or lightweight Items (Under 40kg): These are shipped via standard carriers like Toll, Aramex, Allied Express and Direct Freight. These generally ship much quicker and are usually shipped as ATL (Authority To Leave)
Heavy or Bulky Items (+40kg): Large pieces of equipment, multi-item orders, or anything that is at risk of being damaged by a standard carrier, will be delivered via Less Than Truckload (LTL) Freight Carriers to your curbside unless specified otherwise by a Cardio Online representative.
Leaving the Warehouse: In-stock items are picked and packed by a team of people at the warehouse and shipped out in chronological order of how they came in. Busy seasons are subject to extended processing times.
Tracking Number: Right before or after your shipment is picked up by the freight carrier truck, your order is assigned a tracking number. Once assigned and scheduled for shipment from the warehouse, we will send you the tracking number in a shipment confirmation email so you can follow along and prepare as needed.
Delivery Time: Once picked up and in transit on it's way to your local freight terminal, the transit time can vary depending on the length of the trip. You can generally expect the items to arrive in your area within 1 to 7 business days after they have departed from the warehouse. Delays and stalled shipments happen occasionally, though not on a normal basis.
Delivery Appointment: For freight shipping, once the shipment is in your area, the carrier will call you to set roughly a 4-hour delivery appointment window or time when you can be available to sign the Proof of Delivery. You must be present to receive the delivery, or you may incur redelivery fees.
Commercial Deliveries: For facilities with a loading dock, the truck driver will pull right up to the dock and unload the pallet(s). If you don’t have a loading dock, your item will be lowered off the truck using a lift gate and delivered to your curbside or nearest safe place to drop off the pallet, such as driveway.
We have one of the best tracking systems in the industry. From the moment your order ships, you can track your order from our live tracking page.
Here's an example of what a standard shipment looks like:
This service is used Australia wide for consignments containing individual item(s) less than 40kg in dead weight.
In utilizing this service the sender is acknowledging the carriers right to leave the goods at the recipients site without obtaining a POD signature. The item will be left at a location that is deemed safe by the driver at the time of delivery. If no safe place is identified at the time of delivery, the item will be taken back to the courier depot and an attempted delivery card left.
Please note that requests for delivery at a specific time of day is not possible due to the complex nature of courier delivery schedules.
Delivery is to front car port, driveway, doorstep or wherever practical depending upon site access.
This service assumes reasonable and safe access to the site is available. Overhanging trees, steep driveways, unsealed driveways, narrow driveways or streets or an unforeseen obstruction may deem the delivery unavailable.
It is the customers responsibility to inform us, at the time of purchase, of any potential access or delivery issues that may occur.
Please note that drivers are NOT permitted to enter your residence or move items around the property due to WHS regulations.
Customers may be required to provide reasonable assistance with safe unloading as required by the driver.
We strive to bring our customers the most affordable shipping rates possible. That's why we've partnered with the BigPost network of freight depots throughout Australia. Note that depot shipping is only available for products from the following brands:
SportsArt, Healthstream, Impulse, Stairmaster, Octane, Schwinn
When placing your order for any of the above brands, simply select the 'Ship To Nearest Depot' option and we'll handle the rest.
If depot shipping is unavailable as an option at checkout, this is because the product is not eligible for shipping via this method.
Please inspect the boxes and pallets meticulously for any damage before signing the delivery receipt. If there's any damage, or potential damage, mark “DAMAGED, NEEDS REVIEW” on the sheet you sign at delivery.
Then, immediately take photos or videos and email them to us at info@cardioonline.com.au
Open the boxes, inspect your items, and check for missing or damaged parts within 2-3 business days. Report any issues to us within this period to ensure prompt and effective support.
In very rare cases, if your shipment visibly displays severe, irreparable damage or crucial components inside appear structurally broken, document the extent of the damage with photos/videos and then refuse the delivery. Contact us immediately at info@cardioonline.com.au
WHS regulations prohibit freight drivers from bring your equipment indoors, into your garage. Additionally, there role does not extend to assembly.
Be prepared to move heavy boxes to your desired room of usage.
If you have ordered an assembly service with us, contact us to confirm the product has been delivered so that we can schedule the installation.
We offer professional assembly services through our Australia-wide network of installation contractors. Get a quote if you’re interested before ordering, or if needed for an item that's already been delivered. Please note that this service may not be available in regional areas.
