We strive to dispatch orders as quickly as possible, that's why we provide Next Day Dispatch on the majority of orders. Orders generally take 1-2 business days to clear from our warehouse, with 95% of orders dispatched within 1 business day.
However some products require additional packing and handling prior to dispatch and therefore take longer to process. These can include heavy (+40 kg), bulky items (items shipping on pallets) and large orders as these require additional WHS protocols and additional handling prior to dispatch.
Shipping time frame will vary depending on your location and the items you have ordered, but a general range is 1-7 business days from dispatch.
Capital city metro areas can generally expect shipping times between 2-5 business days.
Inner regional metro areas can expect shipping times between 3-8 business days.
Shipping to outer regional areas, WA, NT and Tas can expect shipping times between 7-12 business days.
Note that depot shipping is only available for products from the following brands:
SportsArt, Healthstream, Impulse, Stairmaster, Octane, Schwinn
It's no secret that gym equipment can be very heavy. In fact, some of our commercial pieces weight upwards of 300 kg! And with heavy items comes pricey shipping, particularly for residential deliveries and regional locations. Why is this the case?
Well heavy items need tailgate trucks for delivery, and they're simply more expensive to operate. In regional areas their are also far fewer trucks and this all adds to shipping costs.
We strive to bring our customers the most affordable shipping rates possible. That's why we've partnered with the BigPost network of freight depots throughout Australia (only available for select brands mentioned above).
By offering depot collection, this removes much of the need for tailgate last mile deliveries (depots just use their forklifts). So you can save big (often $100's cheaper) on shipping, if you're willing to collect from a nearby depot.
You can view the network of depots below, when placing your order, simply select the Ship To Nearest Depot option and we'll handle the rest.
When processing your order, our team will let you know which depot to collect from.
Please note:
Depot shipping is only available for these brands: SportsArt, Healthstream, Impulse, Stairmaster, Octane, Schwinn
Depot shipping is only available for items weighing over 40kg as these ship on pallets.
If depot shipping is unavailable as an option at checkout, this is because the brand ships with a different courier network from our partner warehouse.
All deliveries are to curbside only eg. garage or front door. Due to courier regulations and rules, delivery operators are not allowed to transport items beyond the front door.
If you require assistance in transporting your product into the house, upstairs or similar, please contact us prior to delivery and we will happily arrange a quote from our national network of third party specialist handymen. All handymen are vetted by us to ensure only the highest level of customer service and professionalism is provided.
Delivery of palletised orders to residential addresses in some regions may be subject to an additional service fee from our couriers for the provision of tail-gate trucks and associated extra labour. In these instances we recommend shipping to the nearest depot for collection.
Some depots offer a last mile delivery service, we can arrange quotes for final delivery on your behalf if you are unable to collect from the depot.
Shipping to a commercial address (ie. a commercial gym facility)? Some couriers offer affordable shipping rates to commercial addresses. Contact us for a custom quote.
This service utilizes power tailgates with two-man crews or crane trucks when required and this is included in the quoted price. All goods in excess of 40kg in weight are palletised.
The receiver will be contacted by the courier prior to delivery to arrange a suitable delivery date and time. Deliveries are scheduled for either an AM or PM slot on any given day. Couriers are unable to provide more precise delivery windows due to the nature of deliveries, traffic, schedules etc.
Delivery is to front car port, driveway, doorstep or wherever practical depending upon site access. Drivers are not permitted to move item(s) within the residence or around the property due to WHS reasons.
Please contact us at the time of your order to arrange for our in-home set-up and installation service.
This service assumes reasonable and safe access to the site is available. Overhanging trees, steep driveways, unsealed driveways, narrow driveways or streets or an unforeseen obstruction may deem the delivery unavailable. It is the customers responsibility to inform us, at the time of purchase, of any potential access or delivery issues that may occur.
If your delivery address is a regional postcode, we recommend shipping to the nearest depot as the most affordable option.
This service is used Australia wide for consignments containing individual item(s) less than 40kg in dead weight.
In utilizing this service the sender is acknowledging the carriers right to leave the goods at the recipients site without obtaining a POD signature. Where the item is left will be at the discretion of the driver. If the receiver happens to be home a signature may be obtained by the driver.
For Home Deliveries, you cannot request the driver to ring customer prior to delivery. All delivery instructions must be provided at the time of purchase.
It is the customers responsibility to advise us:
