Dispatch Timeframes


We strive to dispatch orders as quickly as possible, that's why we provide Next Day Dispatch on the majority of orders. Orders generally take 1-2 business days to clear from our warehouse, with 95% of orders dispatched within 1 business day.

However some products require additional packing and handling prior to dispatch and therefore take longer to process. These can include heavy (+40 kg), bulky items (items shipping on pallets) and large orders as these require additional WHS protocols and additional handling prior to dispatch. 


Shipping Timeframes


Shipping time frame will vary depending on your location and the items you have ordered, but a general range is 1-7 business days from dispatch.


Capital city metro areas can generally expect shipping times between 2-5 business days.


Inner regional metro areas can expect shipping times between 3-8 business days.


Shipping to outer regional areas, WA, NT and Tas can expect shipping times between 7-12 business days. 



Estimated Shipping Times

Depot Locations (Select brands only)


Note that depot shipping is only available for products from the following brands:


SportsArt, Healthstream, Impulse, Stairmaster, Octane, Schwinn


It's no secret that gym equipment can be very heavy. In fact, some of our commercial pieces weight upwards of 300 kg! And with heavy items comes pricey shipping, particularly for residential deliveries and regional locations. Why is this the case? 


Well heavy items need tailgate trucks for delivery, and they're simply more expensive to operate. In regional areas their are also far fewer trucks and this all adds to shipping costs.


We strive to bring our customers the most affordable shipping rates possible. That's why we've partnered with the BigPost network of freight depots throughout Australia (only available for select brands mentioned above).


By offering depot collection, this removes much of the need for tailgate last mile deliveries (depots just use their forklifts). So you can save big (often $100's cheaper) on shipping, if you're willing to collect from a nearby depot.


You can view the network of depots below, when placing your order, simply select the Ship To Nearest Depot option and we'll handle the rest. 


When processing your order, our team will let you know which depot to collect from.


Please note:

Depot shipping is only available for these brands: SportsArt, Healthstream, Impulse, Stairmaster, Octane, Schwinn

Depot shipping is only available for items weighing over 40kg as these ship on pallets. 

If depot shipping is unavailable as an option at checkout, this is because the brand ships with a different courier network from our partner warehouse.



South East Queensland

Gympie, 4570

Kunda Park, 4556

Caboolture, 4510

Acacia Ridge, 4110

Brendale, 4500

Wide Bay Region

Kawana, 4701

Gladstone, 4680

Bundaberg, 4670

St Helens, 4650

Mackay Region

Paget, 4740

Proserpine, 4800

Townsville Region

Bohle, 4818

Central Queensland

Clermont, 4721

Emerald, 4720

Hughenden, 4821

Mount Isa, 4825

Cloncurry, 4824

Normanton, 4890

Longreach, 4730

Biloela, 4715

Kingaroy, 4610

Far North

Weipa, 4874

Innisfail, 4860

Cooktown, 4895


New South Wales

Northern NSW

Ballina, 2478

South Lismore, 2480

Murwillumbah, 2484

Grafton, 2460

North Coast

Toormina, 2452

Taree, 2430

Armidale, 2350

Hunter Region

Cardiff, 2285

Warnervale, 2259

Muswellbrook, 2333

Sydney Region

Marrickville, 2204

Chipping Norton, 2170

Minchinbury, 2770

Regional NSW

Tamworth, 2340

Moss Vale, 2577

South Nowra, 2541

Goulburn, 2580

Batemans Bay, 2536

Tumut, 2720

 Polo Flat, 2630

Cootamundra, 2590

Young, 2594

Moama, 2731

Australian Capital Territory

Queanbeyan, 2620

Fishwyck, 2609

Yass, 2582



Sunshine, 3020

Tullamarine, 3043

Craigieburn, 3064

Hoppers Crossing, 3029

Bayswater North, 3153

Doveton, 3177


Bell Park, 3215


East Bendigo, 3550

Regional Victoria

Colac, 3250

Seymour, 3660

Leongatha, 3953

Mansfield, 3722

Echuca, 3564

Shepparton, 3631

Warrnambool, 3280

Portland, 3305

Hamilton, 3300

Stawell, 3380

Horsham, 3400

St Arnaud, 3478

South Australia


Green Fields, 5107

Regional SA

Mount Barker, 5251

McLaren Vale, 5171

Nuriootpa, 5355

Murray Bridge, 5253

Kadina, 5554

Jamestown, 5491

Berri, 5343

Port Pirie, 5540

Whyalla Norrie, 5608

Western Australia

Perth Region

Rockingham, 6168

York, 6302

Harvey, 6220

Bunbury, 6230

Jurien Bay, 6516

Busselton, 6280

Nannup, 6275

Northern WA

Broome, 6725

Karratha, 6714

Newman, 6753

Northern Territory

East Arm, 822

Katherine, 850

Alice Springs, 870

General Shipping Policy

All deliveries are to curbside only eg. garage or front door. Due to courier regulations and rules, delivery operators are not allowed to transport items beyond the front door. 

If you require assistance in transporting your product into the house, upstairs or similar, please contact us prior to delivery and we will happily arrange a quote from our national network of third party specialist handymen. All handymen are vetted by us to ensure only the highest level of customer service and professionalism is provided.

Delivery of palletised orders to residential addresses in some regions may be subject to an additional service fee from our couriers for the provision of tail-gate trucks and associated extra labour. In these instances we recommend shipping to the nearest depot for collection.

Some depots offer a last mile delivery service, we can arrange quotes for final delivery on your behalf if you are unable to collect from the depot. 

Shipping to Commercial Premises

Shipping to a commercial address (ie. a commercial gym facility)? Some couriers offer affordable shipping rates to commercial addresses. Contact us for a custom quote.

Bulky Items (Palletised)

This service utilizes power tailgates with two-man crews or crane trucks when required and this is included in the quoted price. All goods in excess of 40kg in weight are palletised.

The receiver will be contacted by the courier prior to delivery to arrange a suitable delivery date and time. Deliveries are scheduled for either an AM or PM slot on any given day. Couriers are unable to provide more precise delivery windows due to the nature of deliveries, traffic, schedules etc.

Delivery is to front car port, driveway, doorstep or wherever practical depending upon site access. Drivers are not permitted to move item(s) within the residence or around the property due to WHS reasons.

Please contact us at the time of your order to arrange for our in-home set-up and installation service.

This service assumes reasonable and safe access to the site is available. Overhanging trees, steep driveways, unsealed driveways, narrow driveways or streets or an unforeseen obstruction may deem the delivery unavailable. It is the customers responsibility to inform us, at the time of purchase, of any potential access or delivery issues that may occur.

If your delivery address is a regional postcode, we recommend shipping to the nearest depot as the most affordable option.

Home Delivery

This service is used Australia wide for consignments containing individual item(s) less than 40kg in dead weight.

In utilizing this service the sender is acknowledging the carriers right to leave the goods at the recipients site without obtaining a POD signature. Where the item is left will be at the discretion of the driver. If the receiver happens to be home a signature may be obtained by the driver.

For Home Deliveries, you cannot request the driver to ring customer prior to delivery. All delivery instructions must be provided at the time of purchase.


  • Freight costs vary for each buyer depending on their post code/location.
  • Deliveries cannot be sent to a post office box as we do not use Australia post.
  • Couriers can only deliver Mondays to Fridays, 9:00 am to 5:00 pm only. Delivery windows are for AM or PM delivery.
  • We are unable to take requests for deliveries on specific days or specific times of the day. Delivery timing is at the sole discretion of the courier and can be subject to many factors making such requests impossible to meet.
  • Delivery charges are quoted as “curbside delivery” which means as close to your premises as practical for a truck and to the ground floor.
  • Larger items and pallets must have someone home to help unload. Due to WH&S regulations, courier drivers cannot be forced into lifting items over 20kg. If you require assistance in this regard, please contact us to arrange for a specialist handyman to transport your product into your desired location. We also offer our in-home installation service.

  • It is the customers responsibility to advise us:

  • If someone will be available to sign for delivery.
  • If there somewhere safe it can be left if no one is home (e.g. around the back of the house)
  • If the address is a business address. If so we will require the information regarding the business hours and the name of the building.
  • If you say you will be home and miss the delivery, you will be required to pick up your delivery from the freight companies depot. Alternatively, we can arrange a re-delivery however this will incur a charge depending on the size of your order.
  • We cannot advise you the exact day and time delivery will occur however, we will email you the tracking details and the freight company contact details and they can provide you a better estimation of the time.
  • If you request that the freight company leave a card and return your order to depot in the instance that you are not home, you will be charged a fee if you request re-delivery.
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