Buying fitness equipment online is not a small decision.
These are large purchases, bulky items, long-term investments in your health. If something goes wrong, it is not a minor inconvenience, it is expensive, frustrating and time-consuming.
That is exactly why Cardio Online Superstore exists.
We are built for people who want quality equipment, fair pricing and absolute confidence that if something is not right, it will be handled properly.
Below are the reasons thousands of Australians choose Cardio Online Superstore over big box retailers and faceless marketplaces.
If the equipment arrives and it is not right for you, what happens next?
Most retailers quietly make returns difficult, expensive or outright impossible.
We take the opposite approach.
You shouldn't need to gamble when buying fitness equipment online.
That is why we offer a genuine 100 Day Money Back Guarantee.
If you're not completely satisfied with your purchase, you have up to 100 days from the date of purchase to return it for a full refund (as long as it is returned in as-new condition and original packaging).
You will not find a more customer-first return policy in Australian fitness retail, and our comparison table below shows exactly how we stack up against the rest.
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| Return window | 100 days | Approval based | No returns (Harvey Norman Online®) | 14 days | 30 days | 14 days | 14 days |
| Cancellations | No fee | 15% fee | Not stated | 10% fee | No fee | Cancellations not accepted | No fee |
| Item condition | As-new condition, original packaging | New, unused, not assembled | No returns | New condition only | Unopened or unboxed (20% fee) | Not assembled or used | New condition in original box |
| Restocking fees | No fee | 15% | No returns | 10% | 20% | 15% | No fee |
| Change-of-mind returns | 100 Day Money Back Guarantee | Claim required, not guaranteed | No returns | Limited to core brands only | Limited, with conditions | Limited, with conditions | Yes |
| Return shipping booking | We organise return shipping for you | Customer organises | No returns | Customer organises | Customer organises | Customer organises | Customer organises |
| Original delivery/shipping fee | 100% refunded | Not refundable | No returns | Not refundable | Not refundable | Not refundable | Not refundable |
| Return shipping cost | Paid by Customer | Paid by Customer | No returns | Paid by Customer | Paid by Customer | Paid by Customer | Paid by Customer |
| Original installation fee | Not refundable | Not refundable | No returns | Not refundable | Not refundable | Not refundable | Not refundable |
Note: Comparison based on publicly available return policies as at 9/02/2026. Policies may change. Customers should refer to each retailer’s website for full terms.
My name is Tristram and I am the Managing Director of Cardio Online Superstore.
I have spent years in the fitness industry working with commercial gyms, PT studios and home users, and I made sure we only partner with the best fitness equipment brands in the world.
Cardio Online Superstore is not a marketplace or a big box corporate giant where you're just a number. We are a specialist fitness retailer, focused 100% on providing the best customer value possible, backed by a level of customer service that most other retailers simply do not offer.
Every product we sell is chosen because it meets our standards for quality, durability and after-sales support in Australia.
When you deal with Cardio Online Superstore, you are dealing with people who actually understand fitness equipment and stand behind what they sell. No AI bots, no long queues.
We don't rely on marketing claims.
We rely on our customers.
Thousands of Australians have trusted Cardio Online Superstore with their home gyms, fitness gear, PT studios and commercial facilities, and their reviews say it all.
We treat customer service as part of the product.
Before you buy, we help you choose the right equipment by understanding your specific needs.
After you buy, we stay involved if you need support, warranty assistance or advice.
Officially, our support hours are Monday to Friday, 9am to 5pm.
In reality, our team is often helping customers outside those hours because we know most people research and buy in the evenings.
You can reach us by phone, email or SMS, and you will speak to someone who knows the products, not a call centre script reader.
Most orders ship in two business days. Here's a summary of your order timeline:
We even review our couriers regularly to make sure shipments are being delivered quickly. Below shows the percentage of shipments delivered by our couriers within 1-3 business days.
What's even better than fast shipping?
How about detailed live tracking with email updates every step of the way?
Here's what a standard tracking looks like - updated in real-time, to the minute - even with a map showing the most recent location of your order.
Shipping heavy fitness equipment can be expensive, particularly for regional areas. We don't pretend it's not.
That's why, we offer depot collection for select brands through a nationwide network of over 160 freight depots.
This option can save hundreds of dollars on large or commercial-grade machines, even in regional towns.
This is a practical, real-world saving that most online retailers simply do not offer.
Every product sold by Cardio Online Superstore is backed by a minimum 12-month Australian warranty, and many products are covered well beyond that.
If something goes wrong:
You deal with us directly
We organise repairs or replacements
We do not pass you off to overseas manufacturers
Buying fitness equipment should feel reassuring, not stressful. We make sure it stays that way.
We work hard to keep our pricing competitive without cutting corners.
Sometimes large chains can undercut us on specific models due to bulk buying. We are transparent about that.
If you see a product cheaper elsewhere, contact us. We will always look at it honestly and see if we can make it work.
We also offer bundle pricing when you are purchasing multiple items, which can deliver significant savings.
Your payment details are protected by SSL encryption and processed through trusted Australian payment providers.
We do not store your payment information.
We do not share your data.
You can shop with confidence knowing your information is secure.
We are not trying to be the biggest fitness retailer in Australia.
We are focused on being the most trusted.
If you want:
High quality fitness equipment
Industry-leading returns protection
Real customer support from fitness specialists
Fair pricing and honest advice
Then Cardio Online Superstore is the right place to buy.
If you have questions, call us, email us or send us an SMS. We are always happy to help.
Thanks for considering us.
Tristram & the Cardio Online Superstore Team