Why Buy From Us
Why Choose Cardio Online?
You’ve clicked on this page because you’re smart…
How do we know that?
Easy.
You’ve come here because you need top quality fitness equipment and you want to know whether we're the place that will deliver what you want in return for your hard-earned money.
That makes you smart because you’re not going to spend your cash on just any piece of fitness equipment. We get the feeling you want to invest in the best quality fitness equipment in Australia.
And we’ll (not so humbly) tell you, we believe Cardio Online is the perfect choice for your fitness equipment purchase.
In fact, we’ll give you 8 knockout reasons why we think you should shop with us and not one of our competitors.
I’ll get to those 8 reasons in just a moment.
First up, who the hell are we and why should you listen to us?
My name is Tristram and I'm the Managing Director of Cardio Online.
I've been around the fitness world for years and I've partnered with some of the best brands in the world to bring high-quality, world-class fitness gear direct to homes, gyms and PT studios across Australia.
Like we said, there’s 8 reasons you should choose Cardio Online for your next fitness equipment purchase. Let’s cover off the first now...
REASON #1: 100% customer satisfaction GUARANTEED (if you’re not happy then neither are we – simple as that)
We’ll bend over backwards to ensure you are 100% happy and satisfied with your order and our world-class customer service.
We want you to rave about your experience with us to your friends and family.
But we know that’ll only happen if we treat every customer like you’re the most important customer in the world. And you are!
Without you we wouldn’t be in this business. We’ve only got to where we are today by treating our customers to a level of service, you’ll rarely find online.
We’ll literally bend over backwards to ensure your online shopping experience with us is one you’ll shout about to your neighbour or mates at work.
See, we’re not one of those big box stores or marketplaces with a multi-million marketing budget. We’re a small Aussie business. Every single potential customer that hits our website is precious to us (that includes you).
So, again, we’ll do everything we can to make sure you’re over the moon with your Cardio Online shopping experience.
But let’s move on to reason number two…
REASON #2: Five-star customer support. We’re just an email, phone call or live chat away. We’re here to help you day or night
Let me tell you straight up…
We’re ‘officially’ around to support you and help you out with your questions and queries between normal business hours (Mon to Fri, 9am to 5pm).
But just between us…our team is normally up and about at ungodly hours helping our customers choose the right piece of equipment or fielding a service request.
We understand a lot of our customers are busy individuals.
Sometimes, you’ve only got time to peruse our website when you’re sitting down on the couch, chilling out after a hard day at work (maybe with a cold beverage in hand).
Good news is, we rarely switch off.
If you need a hand with anything. If you’ve got a question. Just tap on the live chat widget (at the bottom right of screen), email us (sales@cardioonline.com.au)... or call us on (07) 3040 0660.
Two reasons down…here’s the third…
REASON #3: 30 day return policy (shop with confidence)
We’re so confident you’ll love your Cardio Online product that we offer a 30 day return policy.
In the highly unlikely event you’re not completely satisfied with your purchase inside those first 30 days, and the product your ordered remains in the same as-new condition it was when it was sold to you, then we may (under our discretion) accept a refund request.
If you’d like to take advantage of our money back guarantee, please contact us within 30 days of receiving your order. If we accept your request we will send you a return authorisation number.
We will refund the purchase price (less any shipping charges) once we inspect and accept the product.
We reserve the right to refuse any refund if the returned product is different in any respect to the product delivered, shows any signs of misuse, or is returned to us without following our return policy.
If we reject the product returned to us, we will send it back to you at your cost.
All return postage costs for items posted back to Cardio Online for change of mind are at the customer’s expense.
REASON #4: We’re crazy-competitive on our prices with our Price Match Guarantee. If you see a product on Cardio Online cheaper elsewhere, contact us and we’ll see if we can work out a deal
That doesn’t mean we’ll always beat the competition on price.
Some of the big-name stores bulk up big time on products. We’re still competitive…but may not have the margin to beat them.
That aside, our prices are easily some of the best value you’ll find online.
Plus, when you bundle several items together, we’re more than happy to chat about a bundle discount
Hit us up and we’ll chat more about price (you can open the chat widget at the bottom right of screen and start a conversation).
REASON #5: We offer Free Shipping to 99% of Australians, and yes most of you regional Aussies are included!
How is that possible you ask?
We we've partnered with one of the largest networks of freight depots in the country with over 160 depots nationwide!
So even for those super heavy items (like pin-loaded strength machines that weigh 400 kg), we can often provide our customers with Free Shipping to their doorstep.
For the folks in regional areas, we can ship your order to the nearest depot and having them complete the delivery locally, saving you hundreds in shipping fees!
Find yourself at checkout and see a shipping fee? Reach out to us and we'll see if there's a better option, like free shipping to a nearby depot and collecting from there
REASON #6: Every product you buy from Cardio Online is covered by a minimum 6-month local warranty and in many cases well over 12-month!
Nothing worse than buying something online and it’s faulty, right?
We feel ya!
That’s exactly why every item we stock is covered by a minimum 6-month warranty, most are covered by 12-months and some are even covered by a RIDICULOUS 10 year warranty!
If the product you ordered from us doesn’t work right, simply let us know and we’ll get it fixed for you under warranty.
Or if we can’t have it fixed, we’ll provide you with a replacement item as soon as possible.
Nearly there, here’s reason no. 7…
REASON #7: Safe and 100% secure checkout. Your private details will never be shared
Our shopping cart is fitted with SSL encryption.
What the hell does that mean, you ask?
Well, that simply means all your data is 100% secure when you shop on the Cardio Online website.
We don’t save or share any of your payment details. Nor are those precious details stored anywhere on our website.
So, there you have it. There are our seven big reasons on why you should buy all your sim goodies from us and not the competition.
Remember, we always happy to chat with you at any time.
Lucky last...number 8...
REASON #8: The price you see is the price you get. No hidden fees, it really is that simple
Would you believe it, some of our competitors are trying to trick our valued customers (including you)!
they tack an extra 10% for GST and often whack you with a shipping fee as well!
And if you try and return a product, they charge you a 15% restocking fee!
Well I'll proudly tell you now that we don't play those games here.
We stand by our customers and we're genuine. What you see is what you get.
Our prices are all inclusive of any taxes
No last minute fees during checkout.
No nasty restocking fees for returns.
Thanks,
Tristram 'creating happy customers daily' Coffin
Founder and fitness equipment guru
Cardio Online
(07) 3040 0660