100 Day Money Back Guarantee

Buying fitness equipment online should feel confident, not risky.

That’s why selected products at Cardio Online Superstore are backed by our 100 Day Money Back Guarantee.

If the product isn’t right for you, you can request a return within 100 days of purchase and receive a refund of the product price, provided the eligibility criteria below are met.

We want you to feel comfortable choosing the right equipment for your home, with the reassurance that you have time to decide.

How it works

To be eligible for a return under our 100 Day Money Back Guarantee:

The product must have the 100 Day Money Back Guarantee badge on the product page
The product must be returned in as-new condition, in full working order
There must be no damage, excessive wear, scratches or dents
The product must be fully disassembled and securely repackaged in its original packaging
All parts, accessories and manuals must be included
Return shipping is at the customer’s expense, unless otherwise agreed

Please note that original delivery, installation and service fees are non-refundable, as these cover the handling and logistics of your order.

Once your item is received at our warehouse and inspected, approved refunds are processed promptly to your original payment method.

How to start a return

To request a return, email info@cardioonline.com.au with:

your order number
a brief description of why you wish to return the item
photos confirming the item meets the return criteria

Our team will guide you through the next steps.

Our Returns Policy vs. The Rest


Return window	100 days	Approval based	No returns (Harvey Norman Online®)	14 days	30 days	14 days	14 days
Cancellations	No fee	15% fee	Not stated	10% fee	No fee	Cancellations not accepted	No fee
Item condition	As-new condition, original packaging	New, unused, not assembled	No returns	New condition only	Unopened or unboxed (20% fee)	Not assembled or used	New condition in original box
Restocking fees	No fee	15%	No returns	10%	20%	15%	No fee
Change-of-mind returns	100 Day Money Back Guarantee	Claim required, not guaranteed	No returns	Limited to core brands only	Limited, with conditions	Limited, with conditions	Yes
Return shipping booking	We organise return shipping for you	Customer organises	No returns	Customer organises	Customer organises	Customer organises	Customer organises
Original delivery/shipping fee	100% refunded	Not refundable	No returns	Not refundable	Not refundable	Not refundable	Not refundable
Return shipping cost	Paid by Customer	Paid by Customer	No returns	Paid by Customer	Paid by Customer	Paid by Customer	Paid by Customer
Original installation fee	Not refundable	Not refundable	No returns	Not refundable	Not refundable	Not refundable	Not refundable

Note: Comparison based on publicly available return policies as at 9/02/2026. Policies may change. Customers should refer to each retailer’s website for full terms.

Items Excluded from the 100 Day Money Back Guarantee

The following items are not eligible for return under the 100 Day Money Back Guarantee:

Items that are used beyond light household use
Items not returned in original packaging
Items returned more than 100 days after purchase
Clearance, custom-made or made-to-order products (including custom upholstery)
Items marked as Special Order
Items marked as non-returnable or final sale
Items returned without prior return approval

These exclusions do not affect your rights under the Australian Consumer Law if a product is faulty or has a major failure.

100 Day Money Back Guarantee