Buying fitness equipment online should feel confident, not risky.
That’s why selected products at Cardio Online Superstore are backed by our 100 Day Money Back Guarantee.
If the product isn’t right for you, you can request a return within 100 days of purchase and receive a refund of the product price, provided the eligibility criteria below are met.
We want you to feel comfortable choosing the right equipment for your home, with the reassurance that you have time to decide.
To be eligible for a return under our 100 Day Money Back Guarantee:
The product must be returned in as-new condition, in full working order
There must be no damage, excessive wear, scratches or dents
The product must be fully disassembled and securely repackaged in its original packaging
All parts, accessories and manuals must be included
Return shipping is at the customer’s expense, unless otherwise agreed
Please note that original delivery, installation and service fees are non-refundable, as these cover the handling and logistics of your order.
Once your item is received at our warehouse and inspected, approved refunds are processed promptly to your original payment method.
To request a return, email info@cardioonline.com.au with:
Our team will guide you through the next steps.
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| Return window | 100 days | Approval based | No returns (Harvey Norman Online®) | 14 days | 30 days | 14 days | 14 days |
| Cancellations | No fee | 15% fee | Not stated | 10% fee | No fee | Cancellations not accepted | No fee |
| Item condition | As-new condition, original packaging | New, unused, not assembled | No returns | New condition only | Unopened or unboxed (20% fee) | Not assembled or used | New condition in original box |
| Restocking fees | No fee | 15% | No returns | 10% | 20% | 15% | No fee |
| Change-of-mind returns | 100 Day Money Back Guarantee | Claim required, not guaranteed | No returns | Limited to core brands only | Limited, with conditions | Limited, with conditions | Yes |
| Return shipping booking | We organise return shipping for you | Customer organises | No returns | Customer organises | Customer organises | Customer organises | Customer organises |
| Original delivery/shipping fee | 100% refunded | Not refundable | No returns | Not refundable | Not refundable | Not refundable | Not refundable |
| Return shipping cost | Paid by Customer | Paid by Customer | No returns | Paid by Customer | Paid by Customer | Paid by Customer | Paid by Customer |
| Original installation fee | Not refundable | Not refundable | No returns | Not refundable | Not refundable | Not refundable | Not refundable |
Note: Comparison based on publicly available return policies as at 9/02/2026. Policies may change. Customers should refer to each retailer’s website for full terms.
The following items are not eligible for return under the 100 Day Money Back Guarantee:
Items that are used beyond light household use
Items returned more than 100 days after purchase
Clearance, custom-made or made-to-order products (including custom upholstery)
Items marked as Special Order
Items marked as non-returnable or final sale
Items returned without prior return approval
These exclusions do not affect your rights under the Australian Consumer Law if a product is faulty or has a major failure.