This policy explains how returns, refunds and warranties work at Cardio Online, and how your rights under the Australian Consumer Law (ACL) apply.
Nothing in this policy limits or excludes your rights under the ACL.
Selected products at Cardio Online Superstore are backed by our 100 Day Money Back Guarantee.
If a product page displays a “100 Day Money Back Guarantee” label and you meet the criteria below, you may request a return within 100 days of your purchase date and receive a refund of the full purchase price (product cost and delivery cost).
This guarantee applies to change-of-mind returns and is separate from your rights under the Australian Consumer Law.
To qualify for a return under the 100 Day Money Back Guarantee, all of the following conditions must be met:
The return request must be made within 100 days of the order date
The product must be returned in as-new, resale condition, in full working order (see below for our definition of 'as new')
The product must show no damage, excessive wear, scratches, dents or modifications
The product must be fully disassembled in accordance with the manufacturer’s assembly instructions
All parts, hardware, manuals and accessories must be included
The product must be securely repackaged in its original packaging
The customer is responsible for disassembly, packaging and return shipping costs
Original installation fees are non-refundable
Disassembly must be completed carefully and without damage. Any damage sustained during disassembly or return transit may result in the return being declined or a partial refund issued.
For clarity, “as-new condition” means:
Light household use is acceptable
No visible cosmetic or structural damage
No mechanical or electronic faults
No missing or substituted parts
No third-party modifications or attachments
All returns are assessed upon arrival at our warehouse. Final approval is at Cardio Online Superstore’s discretion based on compliance with this policy.
To initiate a return, email info@cardioonline.com.au with:
Your order number (included in the subject line)
A brief reason for the return
Clear photos showing the item meets the eligibility criteria
Our team will then confirm your item is eligible for return under the Guarantee. If approved:
We can arrange return freight on your behalf for convenience
Return shipping costs will be communicated to you prior to booking and may either be paid upfront or deducted from your eligible refund
You are responsible for securely packaging the item and making it ready for collection
Once the item is received, inspected and approved, refunds are processed to the original payment method within 5 business days.
Your refund amount will be the total of your order amount, less the cost of return shipping (if not paid upfront). Any installation fees are not eligible for refund.
The following items are not eligible for return under the 100 Day Money Back Guarantee:
Items that are used beyond light household use
Items returned more than 100 days after purchase
Clearance, custom-made or made-to-order products (including custom upholstery)
Items marked as Special Order
Items marked as non-returnable or final sale
Items returned without prior return approval
These exclusions do not affect your rights under the Australian Consumer Law if a product is faulty or has a major failure.
Please inspect your order on delivery and contact us as soon as reasonably practicable, and preferably within 48 hours, if an item arrives damaged, missing or incorrect.
For freight deliveries, any visible damage should be noted on the Proof of Delivery where possible.
To help us resolve the issue quickly, please provide photos or videos of the damage and email them to info@cardioonline.com.au.
Where appropriate, we will arrange a suitable remedy and cover reasonable return shipping costs. In many cases, replacement parts may be sent to resolve the issue without requiring a return.
Your rights under the Australian Consumer Law always apply.
If a product has a fault or does not meet consumer guarantees, you are entitled to a remedy.
For a major failure, you may choose a refund or replacement
For a non-major failure, we will repair, replace or refund the product within a reasonable time
We cover reasonable return shipping costs for approved ACL claims.
A major failure includes, but is not limited to, situations where the product:
Is unsafe
Is significantly different from its description or sample
Is substantially unfit for its intended purpose and cannot be fixed within a reasonable time
Would not have been purchased by a reasonable consumer had they known about the issue
The determination of whether a product has a major fault is made by our supplier's specialist product technicians upon initial assessment of the issue.
Nothing in this policy limits your rights under the ACL, including for items marked as Special Order or non-returnable where a fault or major failure exists.
All products sold by Cardio Online Superstore include a manufacturer warranty provided by the brand or distributor.
Manufacturer warranties are in addition to your ACL rights and do not replace them. You are not required to deal directly with a manufacturer to obtain an ACL remedy.
Cardio Online Superstore will assist by liaising with the supplier on your behalf, arranging assessment, replacement parts or authorised service where required.
To determine the appropriate remedy, we may request photos or video, conduct troubleshooting, or refer the issue to the supplier’s technical team.
Where required, an inspection by an authorised technician or service centre may be arranged. We aim to provide an update within 3–5 business days of receiving the required information.
We cover reasonable transport costs for approved ACL remedies and warranty claims
For bulky items, we may arrange technician visits, collection or parts dispatch as the most efficient solution
Change-of-mind returns are handled under the applicable 100 Day Money Back Guarantee or standard return rules
If you have any questions or need assistance, contact us:
Email:
info@cardioonline.com.au
Phone:
03 7047 9313
