All our York and Sole products are dispatched lightning fast - 95% of our orders are shipped out within 24 hours or even same day (for most orders placed in the morning).
We usually ship our York and Sole products out within 24-48 hours of the order being placed.
Please refer to the chart below for standard shipping timeframes.
Please email our friendly team at info@cardioonline.com.au with your order number and we'll look into this immediately.
In some cases this can be an issue with the courier tracking system not updating correctly. In rare occassions it may take a day or two longer to ship your item due to high demand or other factors.
Refer to the shipping timeframes in the image above. Please contact us if you have any concerns with your order. We will work on your behalf with the courier and find out what happened with your order and update you as soon as we have information from the courier.
Please email our friendly team at info@cardioonline.com.au with your order number and we'll look into this immediately.
View our shipping policy here.
Receive your order and decide you don't want it? We'll take it back within 30 days of the order placement date, no questions asked!
The only condition we have is that it must be in it's original packaging and unopened.
In order to return an item under this policy, you must contact us in advance, and provide clear photo evidence that the item is unopened.
If the criteria have been met, our team will send you a tracking label which you must print and attach securely to the box (removing the previous labels).
Once the item has been received, we will inspect to confirm the item is unopened and process your refund.
All our products are covered by manufacturer and supplier warranties under Australian consumer law.
In the rare case that a product is found to be defective or is damaged in transit, contact us immediately and we'll work on your behalf to arrange a solution with the supplier.
Depending on the nature of the issue, the supplier will may offer to ship you a replacement part, or a full replacement item, at no cost to you. This decision is at the sole discretion of the supplier.
If a failure with the goods or a service does not amount to a major failure, the supplier will arrange to have the failure rectified in a reasonable time.
Please note that once the warranty process has started, our policy is to wait until for a response/action from the supplier before proceeding further.
Read our Price Match Guarantee here
