How fast do you dispatch?

All our York and Sole products are dispatched lightning fast - 95% of our orders are shipped out within 24 hours or even same day (for most orders placed in the morning).

How long will shipping take?

We usually ship our York and Sole products out within 24-48 hours of the order being placed. 

Please refer to the chart below for standard shipping timeframes.

It's been two days and I haven't received any tracking emails!

Please email our friendly team at info@cardioonline.com.au with your order number and we'll look into this immediately. 

In some cases this can be an issue with the courier tracking system not updating correctly. In rare occassions it may take a day or two longer to ship your item due to high demand or other factors.

My order says 'in transit', it's been over a week and still not received!

Refer to the shipping timeframes in the image above. Please contact us if you have any concerns with your order. We will work on your behalf with the courier and find out what happened with your order and update you as soon as we have information from the courier.

Please email our friendly team at info@cardioonline.com.au with your order number and we'll look into this immediately. 

View our shipping policy here.

100 Day Money Back Guarantee

Buying fitness equipment online should feel confident, not risky.

That’s why selected products at Cardio Online Superstore are backed by our 100 Day Money Back Guarantee.

If the product isn’t right for you, you can request a return within 100 days of purchase and receive a refund of the product price, provided the eligibility criteria below are met.

We want you to feel comfortable choosing the right equipment for your home, with the reassurance that you have time to decide.

How it works

To be eligible for a return under our 100 Day Money Back Guarantee:

• The product must have the 100 Day Money Back Guarantee badge on the product page

• The product must be returned in as-new condition, in full working order

• There must be no damage, excessive wear, scratches or dents

• The product must be fully disassembled and securely repackaged in its original packaging

• All parts, accessories and manuals must be included

• Return shipping is at the customer’s expense, unless otherwise agreed

Please note that original delivery, installation and service fees are non-refundable, as these cover the handling and logistics of your order.

Once your item is received at our warehouse and inspected, approved refunds are processed promptly to your original payment method.

How to start a return

To request a return, email info@cardioonline.com.au with:

• your order number
• a brief description of why you wish to return the item
• photos confirming the item meets the return criteria

Our team will guide you through the next steps.

1. 100 Day Money Back Guarantee
2. 4.8/5 average customer rating from +1,000 reviews
3. 5-star human support before, during and after your purchase (no AI bots)
4. Aussie customer support. We’re just an email, phone call or live chat away. 
5. Price Match Guarantee - best prices guaranteed!
6. 100% Australian Product Warranties and 5-star warranty support
7. Safe and 100% secure checkout.

Read more about why you should buy from us here.

Read our Price Match Guarantee here