100 Day Money Back Guarantee
Buying fitness equipment online should feel confident, not risky.
That’s why selected products at Cardio Online Superstore are backed by our 100 Day Money Back Guarantee.
If the product isn’t right for you, you can request a return within 100 days of purchase and receive a refund of the product price, provided the eligibility criteria below are met.
We want you to feel comfortable choosing the right equipment for your home, with the reassurance that you have time to decide.
How it works
To be eligible for a return under our 100 Day Money Back Guarantee:
- The product must have the 100 Day Money Back Guarantee badge on the product page
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The product must be returned in as-new condition, in full working order
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There must be no damage, excessive wear, scratches or dents
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The product must be fully disassembled and securely repackaged in its original packaging
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All parts, accessories and manuals must be included
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Return shipping is at the customer’s expense, unless otherwise agreed
Please note that original delivery, installation and service fees are non-refundable, as these cover the handling and logistics of your order.
Once your item is received at our warehouse and inspected, approved refunds are processed promptly to your original payment method.
How to start a return
To request a return, email
info@cardioonline.com.au
with:
- your order number
- a brief description of why you wish to return the item
- photos confirming the item meets the return criteria
Our team will guide you through the next steps.
